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BaaS - Customer Onboarding

Customer Onboarding Application

Open a new corporate bank account or complete credit and lending application for your customers.

Documentation

Why use these APIs?

Create a new corporate bank account for your customers or complete credit and lending approval via a digital journey as part of the Customer Onboarding API. Compliant, secure and streamlined processes allowing you to quickly create a banking relationship for your customers from within your own platform.

Key features

  • Digital journey developed to provide a seamless integration experience.
  • Accelerate the Corporate Banking onboarding process for your customers.
  • Benefit from HSBC's customer experience in your local market.
  • Our secure APIs are built to scale using market leading technology.

Onboarding API Overview

Our Onboarding API supports a form submission using a conversational request and response behaviour.

The following pattern is a typical exchange across our conversational API:

  1. Use the GET method of our /forms API to request a new application, providing the form type, such as customer_onboarding
  2. The /forms response contains the questions you need to display on your user interface to request the onboarding information from your customers.
  3. Your customer completes the set of questions and your system returns the answers to HSBC using the PUT method of the /forms API.
  4. The response from the PUT method will inform your system to perform the next action which may include a new set of questions, customer review summary or to submit the form.
  5. In order to tailor the application process for the specific applicant, our API determines the next set of questions based on the applicants responses.
  6. We support API based document upload for identification. Instructions are provided in the Onboarding API response about how to submit the necessary documentation.
  7. Once the onboarding process is complete your system uses the POST method to submit the application.
  8. Updates on the application are sent as notification events whilst the account opening procedures are completed.

Homepage: Banking-as-a-Service

Use case: HSBC partners with NetSuite

Demo: Try our Interactive Sandbox demo

 

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