Delivery Hero, on-demand Payments for this innovator in global e-commerce

APIs used
  • Payments
Industries
  • E-commerce
Markets
  • Singapore

About this customer

Headquartered in Berlin, Germany, Delivery Hero is one of the world’s leading delivery service providers. Through a variety of web and mobile platforms, they offer delivery of goods from restaurants, grocery stores and other retail businesses to consumers in 530 cities around the world.

Their challenge

A constant innovator in e-commerce, Delivery Hero was looking to introduce a better experience to its fleet of delivery riders on the Foodpanda platform, by allowing them to receive earnings on-demand via the Foodpanda mobile application. To successfully launch this in Singapore, Delivery Hero looked to develop a process that could enable faster fulfilment and reconciliation of payments.

On Foodpanda, delivery riders’ earnings accumulate with every delivery that they complete. To enable the riders to request their earnings to be disbursed on-demand, Delivery Hero had a vision to fully automate the in-app payments and reconciliation process. Achieving this would eliminate existing manual processes, as these could not be completed fast enough to support on-demand pay outs, and were liable to human error.

The solution

Delivery Hero worked together with HSBC to develop and implement an innovative process that could instantly trigger and reconcile requested payment amounts based on application programming interface (API) connectivity for payments.

Payment requests initiated by the riders on the Foodpanda app are now transmitted to HSBC through API, which are received and processed in seconds. Requested payment amounts are then disbursed via Singapore’s Fast and Secure Transfers (FAST) clearing channel, which credits funds to riders’ accounts in just a matter of minutes. Payment acknowledgements are also sent back via API to Delivery Hero’s systems for near-instant reconciliation. Overall, this accomplished the automated, near-instant payment and reconciliation process Delivery Hero needed to support on-demand payments to riders.

Delivery Hero Process

"We are proud to support Delivery Hero’s remarkable growth at group level, and its foodpanda subsidiary in Asia. We help the business to understand the local regulatory and commercial environment, and digitise its payment and collection solutions to drive its q-commerce ambitions.”

Winnie Yap, Head of Global Payment Solutions, HSBC Singapore

  •  Delivery Hero saved 30 staff hours a month by complete elimination of manual processes achieved through an innovative automated payments and reconciliation solution.
  • Riders receive their latest earnings almost-instantly, whenever they want, leading to greater levels of satisfaction amongst the delivery fleet.
  • Through the payment API, Delivery Hero now enjoys a 100% straight-through-processing rate on payments to delivery riders.
  • Bespoke support and close collaboration between Delivery Hero and HSBC to successfully implement a completely new proposition.

Get started

Register now to access our Open Banking APIs immediately and request access to our corporate banking APIs

Why Choose HSBC

globe

Delivering at scale for scale

HSBC is a global bank, offering services to business and consumers alike with more 1.5m of them using our APIs across 54 Markets

Serious technology expertise

HSBC has 95 API endpoints available, built to the highest industry standard and using a global bank's robust IT infrastructure

Money chart

Continuous investment

HSBC is always investing in it's digital service, building them with APis in mind and always improving the experience for developers

How to get started

Network

Open Banking APIs

Register with us and log on to explore our Open Banking APIs. Using Devhub, you can create a project to get your security credentials and start testing straightaway

Bank

HSBC customers

During registration or anytime after, you can also request access to our corporate APIs

handshake

Corporate APIs for new customers

You can request access to our corporate APIs during registration - please notify your HSBC contact for approval

Oxford Cap

Access for anyone

Whether you're a student or not, you can use our Sandbox and gain access to our Open Banking APIs once you've registered